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PATIENT GROUP

If you want to join our Patient Group, or if you want them to raise or discuss an issue on your behalf ,or if you have a suggestion you can contact our PPG by using this e-mail address 

deernessppg@live.co.uk

Or if you are in the surgery ask for for an envelope marked for the PPG at reception.

A ppointments
The practice operates a comprehensive, urgent on the day appointments, telephone appointments . We also ensure that patients who are unable to get an appointment on the day to see a GP the GP will call you this is referred to as a Triage system.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Out of Hours
If you require an emergency call outside the surgery opening times, please telephone either Deerness Park or Bunny Hill Primary Care Centre, where you will be given a pre-recorded message on how to contact the doctor on call.

28 Day Prescriptions

In line with guidlines on good prescribing we are moving patients to 28 day Prescriptions please see our Prescription page for furthur details

Are you a Veteran? Please let us know

Please let us know so we can update your records

The Practice has undergone its review as a Training Practice by the Northern Deanery and achieved an above average grade.

Are you a Carer? we need to know please inform the receptionist

 

 

Patient Participation Group
PPG MINUTES
Newsletter EVE
Contact Us

Patient Participation Group [PPG]

 

Your PPG comprises of a group of volunteer patients that are members of the Practice, just like yourselves, meeting together, monthly or quarterly , with the Practice Manager. Our particular interest is the service the Practice offers and how these could be improved and made more accessible to the practice population. This also ensures that we as a patient group help  improve the  local community’s health and make sure the patients experience is as good as it can be. Equally, a good patient group ensures the practice remains accountable and responsive to all of its patients needs.

The Patient Group still require representatives from the younger section as well as Ethnic minority groups

 

  If you feel you want to help develop the Practice and shape the services we deliver then please contact use by using one of the following;

 

DEERNESS PARK MEDICAL GROUP

PPG

ACTION PLAN 2014/15

 

 

 

AIMS

 WHY

HOW

WITH

Recruit New members

In order to keep the PPG functioning and the representation truly representing the wider patients population, more patients need to be recruited for this group.

 

In the survey only 16% stated they new that a group met regularly 

 

 

To support PPG  with new ideas and assistance

 

Recruit new members

 

Ensure all age groups are included.

 

Ensure EBM are included

Posters, newsletter, jx board. Notice board, Coffee/tea events. Surveys

Commitment, support, attendance at meetings, ideas

Patients

Continue to build on the work that has taken place this year and improve communications with the wider patient group.

 

 

Educate, support, inform on health matters, raise awareness of public health matters.

In person, meetings, newsletter, events, ppg post, email. Research pamphlets, coffee mornings etc. befriending groups

Research, pamphlets, coffee mornings   volunteer

Networking

 

Make patients and other organisations aware of our PPG group

Attend other meetings, gather information

Commitment on behalf of PPG members

Build a relationship

Breakdown barriers and show patients they can help themselves

Newsletters, coffee mornings.  Private and confidential

Use of room and funds for refreshment, volunteers

Coffee mornings and afternoon teas

 

 

Carers, Elderly, Bereavement, Bowel Cancer, Breast Cancer, Prostate Cancer, non smoking etc Relaxation groups.

Hold guest speaker meetings, offer support, befriend.

Room manned by PPG members with information and leaflets tea and coffee etc.

To attempt to lower the Failed to Cancel appointment or Non-Attendance rates.

Help patients understand the results of their actions and how they can help themselves.

By showing examples of past records.  Show scenarios.  Ask for their co-operation. Explain consequences of their actions

Newsletter, Internet, Noticeboard, JX Board.

Develop campaign for carer’s. the Practice are aware they should have in the region of 1400 careers however only 3 % of patients completing forms stated they cared for someone

Help identify carers and ensure they are aware of the support that is available to them

Dedicated campaign. Working with Sunderland East Locality to develop a carers strategy

The Practice team and CCG

 

 

 

 

 

 

 

 

 

 

 

 

OUT OF

 

 

 

 

 

 

 

 

 

 

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