Deerness Park Medical Group
In conjunction with Patient Participation Group
GP PATIENT SURVEY RESULTS
Q1 When did you last see or speak to a GP from your GP surgery?
In the past 3 months 83%
Between 3 and 6 months ago 13%
Between 6 and 12 months ago 4%
More than 12 months ago 0
I have never seen a GP from my GP surgery 0
Q2 When did you last see or speak to a nurse from your GP surgery?
In the past 3 months 52%
Between 3 and 6 months ago 21%
Between 6 and 12 months ago 11%
More than 12 months ago 8%
I have never seen a nurse from my GP surgery 8%
Q3 Generally, how easy is it to get through to someone at your GP
surgery on the phone?
Very easy 71%
Not very easy 27%
Haven’t tried 2%
Q4 How helpful do you find the receptionists at your GP surgery?
Very helpful 87%
Fairly helpful 11%
Not very helpful 2%
Not at all helpful 0
Q5 How do you normally book your appointments to see a GP or nurse
at your GP surgery?
In person 37%
By phone 63%
Q6 Which of the following methods would you prefer to use to book
appointments at your GP surgery?
In person 13%
By phone 65%
By internet 22%
Do you have internet facilities? 67% of patients stated they had the internet
Q7 Last time you contacted your GP surgery: Did you want to?
See a GP at the surgery 79%
See a nurse at the surgery 4%
Speak to a GP on the phone 11%
Speak to a nurse on the phone 0
Have someone visit you at my home 6%
Q8 Were you able to get an appointment to see or speak to someone?
Yes 81% No 9%
Yes, but I had to call back closer to or on the day I wanted the appointment. 10%
Q9 What type of appointment did you get?
to see a nurse at the surgery 3%
to speak to a GP on the phone 58%
to speak to a nurse on the phone 36%
for someone to visit me at my home 3%
Q10 If you weren’t able to get an appointment or the appointment you
were offered wasn’t convenient, why was that?
There weren’t any appointments for the day I wanted. 0
There weren’t any appointments for the time I wanted. 0
There weren't any appointments for the surgery I wanted. 2%
I couldn’t see my preferred GP. 4%
I couldn’t book ahead at my GP surgery. 3%
Another reason 0
Q11 If the appointment was unsuitable for you on that occasion what did you do?
Got an appointment for a different day. 0
Had a consultation over the phone 0
Went to A&E / a walk-in centre. 3%
Saw a pharmacist 0
Decided to contact my surgery another time 0
Didn’t see or speak to anyone 0
Q12 Overall, how would you describe your experience of making an appointment?
Very good 84%
Fairly good 17%
Fairly poor 3%
Q13 Did you have confidence and trust in the GP or nurse you saw or spoke to?
Yes, definitely 89%
Yes, to some extent 6%
No, not at all 2%
Don’t know / can’t say 3%
Q14 How long after your appointment time do you normally wait to be seen?
Less than 5 minutes 5 to 15 minutes 21%
More than 15 minutes 18%
I don't normally have to wait too long. 52%
I have to wait far too long 9%
Q15 How satisfied are you with the hours that your GP surgery is open?
Very satisfied 77%
Fairly satisfied 11%
Fairly dissatisfied 10%
Very dissatisfied 0
I’m not sure when my GP surgery is open 2%
Q16 Overall, how would you describe your experience of your GP surgery?
Very good 61%
Fairly good 36%
Fairly poor 3%
Very poor 0
Q17 Would you recommend your GP surgery to your friends, or family?
Yes 84% No16%
Q18 Do you know how to contact an out-of-hours GP Service when the surgery is closed?
Yes 63% No 37%
Q19 In the past 6 months, have you tried to call an out-of-hours GP service when the surgery was
Yes 27% No 73 %
Q20 How easy was it to contact the out-of-hours GP service by telephone?
Very easy 79% Not at all easy 21%
Q21 Are you male or female?
Male 38% Female 62%
Q22 How old are you?
Under 18 1 8 to 24 1% 25 to 34 3% 35 to 44 11%
45 to 50 20% 55 to 64 28% 65 to 74 39 % 75 to 84 22%
85 or over 4%
Q23 Are you a Veteran of HMS Forces ?
1% Yes 05 No
Q24 Are you an unpaid Carer?
2% Yes, 1-9 hours a week
1% Yes, 10-19 hours a week
0 Yes, 20-34 hours a week
0 Yes, 35-49 hours a week
0 Yes, 50+ hours a week
Q25 Have you advised the surgery that you are caring for someone?
2% Yes 0% No
Q26 Are you aware your surgery has a group of patients who meet regularly to
discuss suggestions or concerns with the Practice on your behalf?
16% Yes 84% No
Q27 Would you like to join us and become part of the Patient Participation Group?
5% Yes 95% No
Q28 Would you like to meet some of the members of the PPG?
2% Yes 87% No
Q29 Do you know how you can contact your Patient Participation Group?
14% Yes 83 % No
Q30 Do you read your Surgery/Patient Newsletter (EVE) produced by the Patient
Participation Group? is available online or in your surgery.
23% Yes 73% No
Q31 Would you appreciate and support special coffee mornings when a specific
topic/issue would be discussed?
13% Yes 61 % No
Q32 Do you have a health condition that you would like to know more about, or maybe you would
appreciate support by meeting with fellow patients with the same condition?
6% Yes 63% No
Q33 Your Patient Participation Group intends to organise a coffee morning to discuss various
health issues. Would you be interested in attending.
11% Yes 71% No
Following the PPG February Meeting and having discussed the annual survey outcomes the following plan was agreed
DEERNESS PARK MEDICAL GROUP
ACTION PLAN 2014/15
Recruit New members
In order to keep the PPG functioning and the representation truly representing the wider patients population, more patients need to be recruited for this group.
In the survey only 16% stated they new that a group met regularly
To support PPG with new ideas and assistance
Recruit new members
Ensure all age groups are included.
Ensure EBM are included
Posters, newsletter, jx board. Notice board, Coffee/tea events. Surveys
Commitment, support, attendance at meetings, ideas
Continue to build on the work that has taken place this year and improve communications with the wider patient group.
Educate, support, inform on health matters, raise awareness of public health matters.
In person, meetings, newsletter, events, ppg post, email. Research pamphlets, coffee mornings etc. befriending groups
Research, pamphlets, coffee mornings volunteer
Make patients and other organisations aware of our PPG group
Attend other meetings, gather information
Commitment on behalf of PPG members
Build a relationship
Breakdown barriers and show patients they can help themselves
Newsletters, coffee mornings. Private and confidential
Use of room and funds for refreshment, volunteers
Coffee mornings and afternoon teas
Carers, Elderly, Bereavement, Bowel Cancer, Breast Cancer, Prostate Cancer, non smoking etc Relaxation groups.
Hold guest speaker meetings, offer support, befriend.
Room manned by PPG members with information and leaflets tea and coffee etc.
To attempt to lower the Failed to Cancel appointment or Non-Attendance rates.
Help patients understand the results of their actions and how they can help themselves.
By showing examples of past records. Show scenarios. Ask for their co-operation. Explain consequences of their actions
Newsletter, Internet, Noticeboard, JX Board.
Develop campaign for carer’s. the Practice are aware they should have in the region of 1400 careers however only 3 % of patients completing forms stated they cared for someone
Help identify carers and ensure they are aware of the support that is available to them
Dedicated campaign. Working with Sunderland East Locality to develop a carers strategy
The Practice team and CCG