Your Rights and Responsibilities

Attending a busy GP Practice as a patient can be an anxious and worrying time for you. We aim to make your time here as short and as simple as possible and the following should help to explain what you, as a patient, can expect from our staff and what we, the staff, can expect from you.

Non-urgent advice: Your Doctor’s Responsibilities

To treat you with respect and courtesy at all times

To treat you as an individual, and to discuss with you the care and treatment we can provide

To give you full information on the services we offer

To give you the most appropriate care by suitably qualified staff

To provide you with emergency care when you need it

To refer you to a suitable Consultant when necessary

To give you access to your health records, subject to any limitations in the law

Non-urgent advice: Your Responsibilities as a Patient

To treat all staff with respect and courtesy at all times

To tell us if you are unsure about the treatment we are offering you

To ask for a home visit only when you are unable to attend the Practice through illness or infirmity

To request such a visit before 10.00 am, if possible

To ask for an out-of- hours visit only when necessary

Please ensure that you order your repeat medication in plenty of time allowing 48 working hours for your request to be processed

To keep to your appointment time (note: if you are more than 10 minutes late for your appointment you may not be seen)

To notify us at least 24 hours prior to an appointment if you cannot attend

To notify us of any changes to your personal details (e.g. name, address, telephone number, mobile numbers etc).